How to fix hardware issues in washing machines

Issue:

The lid on my top-loading washing machine is broken

Applies to:

• Top-loading washing machines
  
  

Applies to model numbers:

EW6T4722AF, EWT1066EWW, EWT8588H1WB, EWT7588H1WB, EWT2H88M1SB, EWT125WD, EWT105WN, EWT705WN, EWT805WN, EWT0H88H1WB

Resolution:

• Contact an Authorized Service Center to have the lid on your top-loading washing machine repaired or replaced.
• Do not use your washing machine until this issue is resolved!

Issue:

• Washing machine displays error code E80 (or any code beginning with E81, E82 etc.). It generally refers to a problem with the recirculation pump or User Interface of your washing machine

Applies to:

• Front loader washing machine
• Top loader washing machine
• Washer-dryer

Applies to model numbers:

EWW1042AEWA, EWW8023AEWA, EWW1141AEWA, EWW7024FDWA, EWF7525EQWA, EWF8025CQWA, EWF1141SEWA, EWF9023BDWA, EWF1141AEWA, EWF1042BDWA, EWF9025BQWA, EWF8025DGWA, EW6T4722AF, EWT1066EWW

Resolution:

Please contact Electrolux Service Centre.

A service visit by one of our service engineers is recommended.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

Cause:

• A fault with the recirculation pump or control panel on your machine

Issue:

• Washing machine glass door shattered
• Washing machine glass door is cracked
• Washing machine glass door has scratches from inside

Applies to:

• Front loader washing machine (integrated and freestanding)
• Washer dryer

Applies to model numbers:

EWW1042AEWA, EWW8023AEWA, EWW1141AEWA, EWW7024FDWA, EWF7525EQWA, EWF8025CQWA, EWF1141SEWA, EWF9023BDWA, EWF1141AEWA, EWF1042BDWA, EWF9025BQWA, EWF8025DGWA

Resolution:

1.  Please contact Electrolux Service Center

In case of shattered/cracked washing machine glass door, we recommend requesting a visit by our service engineer.

Warning: We do not recommend using the product until the problem has been completely fixed.

2. To avoid damaging the glass in the washing machine door:

• Put items which have metal parts in a laundry bag before adding them to the wash.
• Do not overfill the drum or wash individual heavy items such as bathroom mats, large towels, etc.

Cause:

• Hard metal objects left in the wash, such as coins, belt buckles or metal buttons, can hit a glass door at high speed during the spinning phase and damage it.
• Overfilled or under filled drum (rare cases)
• Malfunction of the engine tachometer (rare cases)

Issue:

• Washing machine displays error message E60 (or any code beginning with E61, E62 etc.). It generally refers to a heating problem with the machine.

Applies to:

• Washing machine
• Washer dryer (integrated and freestanding)
• Top loader washing machine

Applies to model numbers:

EWW1042AEWA, EWW8023AEWA, EWW1141AEWA, EWW7024FDWA, EWF7525EQWA, EWF8025CQWA, EWF1141SEWA, EWF9023BDWA, EWF1141AEWA, EWF1042BDWA, EWF9025BQWA, EWF8025DGWA, EW6T4722AF, EWT1066EWW

Resolution:

Please contact Electrolux Service Centre.

A service visit by our service engineer is recommended.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

Cause:

• Error E60 generally refers to a heating problem with the machine

Issue:

• Washing machine displays error message E70 (or any code beginning with E7*). It generally refers to a temperature sensor problem with the machine.

Applies to:

• Washing machine
• Washer-dryer

Applies to model numbers:

EWW1042AEWA, EWW8023AEWA, EWW1141AEWA, EWW7024FDWA, EWF7525EQWA, EWF8025CQWA, EWF1141SEWA, EWF9023BDWA, EWF1141AEWA, EWF1042BDWA, EWF9025BQWA, EWF8025DGWA, EW6T4722AF, EWT1066EWW

Resolution:

Please contact Electrolux Service Centre.

A service visit by one of our service engineers is recommended.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

Cause:

• The Temperature (NTC) sensor in your appliance has stopped working or is damaged

Issue:

• Washing machine displays error message E90, E91, E92, E93, E94, E97, E98 or E9E/C

Applies to

• Washing machine (integrated and freestanding)
• Top loader washing machine

Applies to model numbers:

EWW1042AEWA, EWW8023AEWA, EWW1141AEWA, EWW7024FDWA, EWF7525EQWA, EWF8025CQWA, EWF1141SEWA, EWF9023BDWA, EWF1141AEWA, EWF1042BDWA, EWF9025BQWA, EWF8025DGWA, EW6T4722AF, EWT1066EWW

Resolution:

Reset the appliance, remove the plug from the socket, wait 30 seconds and then plug it in again.

If the above does not resolve the issue, please contact Electrolux Service Centre and arrange a service visit by one of our service engineers is  recommended.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

Cause:

• There is an issue with the Main Electronic or User Interface on your appliance

Issue:

• Washing machine displays error message E40, E41, E42, E43, E44 & E45
• Washing machine emits 4 beeps / 4 flashes

Applies to:

• Front loader washing machine
• Top loader washing machine
• Washer-dryer

Applies to model numbers: 

EWW1042AEWA, EWW8023AEWA, EWW1141AEWA, EWW7024FDWA, EWF7525EQWA, EWF8025CQWA, EWF1141SEWA, EWF9023BDWA, EWF1141AEWA, EWF1042BDWA, EWF9025BQWA, EWF8025DGWA, EW6T4722AF, EWT1066EWW

Resolution:

1. Check if the door/lid is properly closed.

If necessary, give the door/lid a firm push. You can hear a click.

2. Check whether any laundry is caught between the door seal and door glass.

If necessary, remove some laundry from the drum before restarting the cycle.

3. There is too much laundry in the machine (overload).

If necessary, remove some laundry from the drum before restarting the cycle.

4. Check the mechanical child safety lock (if applicable).

Disable the child safety lock using a coin or similar object and try again.

For more detailed information, please refer to User Manual.

If the above steps do not resolve the issue, please contact our Electrolux Service Centre for further support.

Cause:

• The appliance door/lid is open or not closed correctly
• The appliance is overloaded
• The door lock is faulty

Issue:

There is rust on washing machine's drum

Applies to:

• Washing machine

Applies to model numbers:

EWW1042AEWA, EWW8023AEWA, EWW1141AEWA, EWW7024FDWA, EWF7525EQWA, EWF8025CQWA, EWF1141SEWA, EWF9023BDWA, EWF1141AEWA, EWF1042BDWA, EWF9025BQWA, EWF8025DGWA, EW6T4722AF, EWT1066EWW, EWT8588H1WB, EWT7588H1WB, EWT2H88M1SB, EWT125WD, EWT105WN, EWT705WN, EWT805WN, EWT0H88H1WB

Resolution:

Rust on the drum can be avoided by following the instructions.

• Ensure you remove all metal items from your laundry.
• Button up cushion covers, close zips, attach hooks, and lock snap fasteners. Do up belts.
• Empty pockets and unfold clothing.
• Use a laundry bag to wash small and / or delicate items (e.g. underwired bras, belts).
• For further information refer to your user manual.

Cause:

The reason for rust on the drum is that foreign objects made of iron have been in the machine and created a coating of rust.

• If this is rust film, you can clean your machine with a suitable agent for removing rust. Agents which can be used to remove rust are e.g. citric acid powder, machine cleaner, hob cleaner or steel polish.
• If there has been any metal in the machine, which has been spun round and scratched through the surface of the drum, this unfortunately cannot be removed and the drum must be replaced.

Important: The above causes are not covered by warranty.

Issue:

The door of the washing machine cannot be opened

Applies to:

• Free standing machines
• Built in machines

Applies to model numbers:

EWW1042AEWA, EWW8023AEWA, EWW1141AEWA, EWW7024FDWA, EWF7525EQWA, EWF8025CQWA, EWF1141SEWA, EWF9023BDWA, EWF1141AEWA, EWF1042BDWA, EWF9025BQWA, EWF8025DGWA

Resolution:

1. Too short a time since the end of the program.

 The door can be opened about 5 minutes after the end of the washing cycle (after the bi-metal in the door lock has cooled down). This is normal.

2. Make sure the door lock icon is not active.

On some models, if there is a problem with opening the door and the display is off, turn on the washing machine and make sure the door lock icon is not active.



3. Check if there is water in the machine

If there is water in the machine, the door cannot be opened. If you want to open the door, you can do it after the water has been pumped out. If necessary, you can perform an emergency drain operation on the machine. Follow the instructions below:

• Open the fluff filter and let the water drain out from the front into a tray or down a floor drain (on some machines you do this by opening a spout on the fluff filter and loosening the filter carefully or, on machines without a fluff filter, you loosen the drainage hose at the back of the machine and then lay it along the floor so that the water can be channeled off via the drainage hose)
• Check if the drains are fine
• Clean the fluff filter
• Run a wash again to see whether this has resolved the problem.

For more information refer to the user manual supplied with your appliance

4. Perform emergency door opening.

On some machines, the door can be opened in an emergency by pulling down on a bar using a screwdriver or similar object, for example. If the machine has an emergency release, it is located next to the fluff filter. See the full description in the user manual.

Note: Make sure that the water level inside the drum is not too high. If necessary, proceed with an emergency drain.

Warning: Risk of burns! Make sure that the water temperature is not too high and the laundry is not hot. If necessary, wait until they cool down.

Warning: Risk of injury! Make sure that the drum is not rotating. If necessary, wait until the drum stops rotating.

5. Reset the machine.

Switch off the mains plug socket and then switch it on again after about 20-30 seconds. Then test whether the machine is working normally.

If the above does not resolve the problem, we recommend requesting a visit by our service engineer.

Issue:

• Washing machine displays one of the following error messages: EHO / EH0, EH1, EH2, EH3

Applies to:

• Front loader washing machine (integrated and freestanding)
• Top loader washing machine

Applies to model numbers: 

EWW1042AEWA, EWW8023AEWA, EWW1141AEWA, EWW7024FDWA, EWF7525EQWA, EWF8025CQWA, EWF1141SEWA, EWF9023BDWA, EWF1141AEWA, EWF1042BDWA, EWF9025BQWA, EWF8025DGWA, EW6T4722AF, EWT1066EWW

Resolution:

If the other product also does not work, the problem is probably with the wiring fault.

Warning: Never use an extension cable to connect appliances. This can cause a short-circuit or fire hazard.

Important: Contact your local electrician for advice and guidance on fixing wiring problems.

2.  Reset the appliance.

• Remove the plug from the socket, wait 30 seconds and then plug it in again (The same result may be achieved by using the safety switch).
• After plugging in the appliance, switch it on and select a program.

If the above steps do not resolve the issues, please contact your local Electrolux Service Centre for further support.

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

Cause:

• EH0 - indicates a problem with the power supply
• EH1 - Frequency of power supply out of range
• EH2 - Supply voltage too high
• EH3 - Supply voltage too low

Issue:

• Seal on the washing machine's door is loose, damaged or deformed

Applies to:

• Front loader washing machine (integrated and freestanding)

Applies to model numbers:

EWW1042AEWA, EWW8023AEWA, EWW1141AEWA, EWW7024FDWA, EWF7525EQWA, EWF8025CQWA, EWF1141SEWA, EWF9023BDWA, EWF1141AEWA, EWF1042BDWA, EWF9025BQWA, EWF8025DGWA

Resolution:

Please contact Electrolux Service Center.

If the door seal is loose, damaged or deformed we recommend requesting a visit by our service engineer to replace the door seal.

Cause:

1. Damage to the washing machine's door seal can be caused by the following.

• Zips, metal buttons and other metallic objects catching the door seal when loading and unloading the appliance.
• Overloading the machine or catching the laundry between the seal and the door pane when closing the door.

    Prewash such fabrics by hand before loading them into the washing machine.

Warning: We recommend not to use the appliance if the door seal is damaged. Using the machine with a damaged door seal may lead to appliance or property damage.

Issue:

• Washing machine's door opens in the middle of a cycle

Applies to:

• Washing machine

Applies to model numbers:

EWW1042AEWA, EWW8023AEWA, EWW1141AEWA, EWW7024FDWA, EWF7525EQWA, EWF8025CQWA, EWF1141SEWA, EWF9023BDWA, EWF1141AEWA, EWF1042BDWA, EWF9025BQWA, EWF8025DGWA, EW6T4722AF, EWT1066EWW

Resolution:

Cause

• Too much washing in the drum causing pressure against the door
• The door or door lock is defective