How to fix temperature issues in refrigerators

Issue:

• Fridge is too warm
• Temperature is too high in the fridge

Applies to:

• Fridge freezer
• Refrigerator

Applies to model numbers:

ETB3700H-A, ETE5720B-A, ETB5400B-A, EBB3700H-A, ETB4600B-A, ETB3400H-A, EUM0900SA, EHE6879A-B, ETE5720AA, ETB2802J-A, ETB3400H-H, ETE4600AA, EME3700H-A, EBE4500B-G, EBB3402K-A, EBE4500B-A, EHE5224B-A, ETB2802H-A

Resolution:

1. Wait 12 hours for the appliance to achieve the correct temperature if you have just set it up.

2. If you have just placed a large number of food items into the appliance, the alarm will stop sounding when the temperature is normal
    The temperature can increase after loading a big amount of fresh food, use the shopping mode to decrease the temperature quicker.

3. Check whether the fan inside the appliance is on and running (if your appliance has a fan)

• You can check the fan by closing the door for a moment and opening it again.
• Right after opening the door, you can hear whether the fan is running and whether it is stopping too soon.
• Switch on the fan if it is manual controlled.

4. Ensure that the appliance stands level
    Adjust the feet on the bottom and check the level with a spirit level.

5. Check whether the appliance is installed and secured correctly so that the door closes tightly (integrated appliances).

6. Check whether the door seal is clean and and undamaged

7. Check whether the door is closed properly and avoid leaving the door open for a long time.

8. Check whether the door hinges are secure and undamaged.
    Replace any defective hinge parts.

9. Check that the appliance is cooling correctly.

• Measure the temperature with a thermometer in a glass of water placed inside the fridge. If the temperature is between +4 to +5°C, the fridge is working correctly.
• The core temperature of foodstuffs is more important than the internal air temperature of the fridge, as air temperature will fluctuate during each refrigeration cycle (between the refrigeration compressor starting and stopping).
• Please note that cheaper thermometers may show variations of ±1–2°C or more. Adjust the temperature by turning the temperature regulator or via the control panel.

10. Check that the appliance has been installed with adequate ventilation.
      You can find the ventilation requirements in your user manual or installation guide.

11. Check that the protective packaging has been removed from the door (integrated appliances).

12. Check whether the ambient temperature is too high or too low relative to the climate class on the rating plate.

13. Defrost the appliance and switch it on again.

If the above steps do not resolve the issues, please contact your local Electrolux Service Centre for further support.

Issue:

• Cooling too much, too cold in the fridge
• Temperature is too low in the fridge
• The fridge is freezing, frost is forming inside

Applies to:

• Refrigerator
• Fridge freezer

Applies to model numbers:

ETB3700H-A, ETE5720B-A, ETB5400B-A, EBB3700H-A, ETB4600B-A, ETB3400H-A, EUM0900SA, EHE6879A-B, ETE5720AA, ETB2802J-A, ETB3400H-H, ETE4600AA, EME3700H-A, EBE4500B-G, EBB3402K-A, EBE4500B-A, EHE5224B-A, ETB2802H-A

Resolution:

1. Check the temperature within the fridge

• You will either have a dial temperature control or a digital A dial will be found within the fridge compartment, usually located close to the light. A digital control will be within the trim of the fridge
• Adjust the temperature by turning the temperature regulator or via the control
• The temperature dial will usually start at 1 - this will be the lowest (warmest) temperature you will then be able to adjust up or down to a suitable
• If you have ice build up on items within the fridge adjusting the temperature down should help with this
• Avoid putting warm food into the fridge before cooling, this can effect the inside temperature and lead to regulation issues.

2. Make sure that no foodstuffs are touching the rear wall of the appliance.

• Move any items which are touching the rear wall to prevent water or ice from forming on the shelf.
• The back wall will freeze during refrigeration and the ice will turn to water during automatic defrosting.
• If any items are touching the back wall during the defrosting process, the water will run onto the shelf instead of flowing down into the drainage channel.
• Check the seal around the door for any damage or gaps
• Check that nothing is caught in the door or causing a blockage.

If the above steps do not resolve the issues, please contact your local Electrolux Service Centre for further support.

Issue:

• The message HI (high-temperature alarm) is visible on the refrigerator compartment display
• The appliance emits an alarm sound every 10 seconds

Applies to:

• Connected french door fridge-freezer

Applies to model numbers:

EHE6879A-B

Resolution:

1. Check if a Door Open alert is active or has it been active Avoid leaving the door open for a long time.

2. Has a power failure occurred for a long time? Please note if this unit connected to the internet only recently

3. Have you recently loaded a lot of food in the compartment?

4. Press any key on the UI and the display shows the highest temperature reached for 10 seconds, then the set

5. Contact Electrolux Consumer Care Service if the high-temperature condition has not improved after 60

 

Cause:

• Door left open for too long
• Power fail for too long
• Too much food loaded at the same time