Support for buying directly from Electrolux

Yes, you will be asked to create an Electrolux account before you proceed to check-out. Signing up for a new account is quick and easy.

Yes, Electrolux follows global guidelines to ensure that your personal information is safe and secure at all times and we do not share your information with any third parties. You can read more about it in our privacy policy

Yes, you can choose to either create an account or sign-in with your Facebook or Google accounts

You can request a password reset by clicking on "forgot password" in the sign-in page and we will email you a reset link. If you know your password and wish to change it, you can sign in and update your password in "my account". For any assistance, you can always email us at customer-care.sin@electrolux.com

Make sure you are entering the correct email address and password for your account. If you forgot your password, you can always reset it or just contact us on customer-care.sin@electrolux.com

Please contact us at customer-care.sin@electrolux.com for assistance

Electrlolux Facebook fanpage is designated only for promotional and marketing updates. To place online orders, you can use this website to browse, select and pay for your products. If you need assistance or are looking for a product that is not available, you can contact our call center 1800-727-3699 or email customer-care.sin@electrolux.com and we will be happy to help you.

Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact us at customer-care.sin@electrolux.com, they may be able to make changes if the order has not yet left the warehouse.

You should receive an email confirmation on the email address you provided when creating your account. Please check your junk mail, it may have gone there or contact us at customer-care.sin@electrolux.com for assistance

We do not offer this service at the moment.

Unfortunately, once placed, your order cannot be cancelled unless for valid reasons.

We always thrive to deliver within the promised timeline, but sometimes things could go wrong. If the estimated delivery date has passed and you still didn't receive your order, please contact us at customer-care.sin@electrolux.com and we will help you trace it

This may happen in case we had an issue with your payment, we no longer have stock or we tried several times to deliver the product but couldn't reach you. To follow-up and know more, please contact us at customer-care.sin@electrolux.com

Please contact us at customer-care.sin@electrolux.com and we will correct the problem

Please contact us at customer-care.sin@electrolux.com and we will correct the problem

Please contact us at customer-care.sin@electrolux.com and we will correct the problem

At the moment, we do not offer this option. If you order an item that is out of stock, we will contact you and give you the option of either cancelling /refunding your order.

No. We do not accept cash on delivery.

Yes, we accept both local and international credit card. You can see all the available options when you are selecting the payment method at checkout.

At the moment, we only accept card payments. We are working on introducing more payment methods in the future

Yes, all our online payments are secure and meet the global guidelines for PCI and DSS compliance. You can pay online with full confidence.

You should receive both a confirmation of payment from your bank and an order confirmation from Electrolux. Please check your junk mail in case the confirmation email was sent there. You can also access your confirmed orders in "my account" or contact us at customer-care.sin@electrolux.com for further assistance

Please prepare your bank statement and send to customer-care.sin@electrolux.com for assistance.

Please contact your bank as the payment OTP is sent by them.

Make sure you typed the code correctly, that your order meets the promotion's requirement and that the code has not expired. Contact us at customer-care.sin@electrolux.com for assistance.

Transaction charges come from your bank. In your cart summary and check-out screen, you will see the total amount and the breakdown. If you believe that you have been overcharged in the cart summary, please contact us at customer-care.sin@electrolux.com before making any purchase.

Yes, we deliver all across Singapore, except Jurong Island. The leadtime for delivery will be 2-5 working days, you can see an estimate on your cart summary and check-out screen

Our standard delivery service is free.
*Terms and conditions apply

Once confirmed, an order will be delivered within 2-5 working days for delivery addresses in Singapore. We deliver from Monday to Saturday between 10:00am and 6:00pm excluding public holidays. During sales period or peak order seasons, we may have some delays in deliveries due to the volume of orders that we are processing.

At the moment, you cannot select your preferred delivery date or time while placing your order. For major appliances,our delivery partner will contact you and you can agree with them on the preferred timing. If you have special requests for delivery, contact us at customer-care.sin@electrolux.com and we will do our best to accomodate you.

Our partner deliver Monday to Saturday between 10:00am and 6:00pm. You can expect your delivery within 2-5 working days of placing your order. Our delivery partner will contact you on the day of the delivery

If you have special requests for delivery, contact us at customer-care.sin@electrolux.com and we will do our best to accomodate you.

Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact us at customer-care.sin@electrolux.com

At the moment, we only offer free standard delivery

Yes, we will deliver the product to your door. Please check the dimensions of the products to make sure that they fit in elevators/staircases

We do not offer self pickup option at the moment

You can defer the delivery by up to 30 days from time of order placement. You may contact us at customer-care.sin@electrolux.com to arrange for that.

Something must have gone wrong, please contact us at customer-care.sin@electrolux.com for assistance.

We will email you an invoice for your order shortly after it has been delivered, please check in your junk mail box in case the email was sent there. Alternatively, you can download a copy of your invoice by finding the order in "my account" on the website

For products requiring delivery, we are offering free basic installation service. For built in appliances, there will be additional fees applied. You can check out the add on service upon cart checkout

We provide service from Monday to Saturday excluding public holidays.The installation time is based on the time agreed by the installer and you.

We do not offer express installation service at the moment.

Yes, please contact us at customer-care.sin@electrolux.com to reschedule at your convenience.

Most appliances have the needed parts for basic installation. For special installation requirements, please contact us at customer-care.sin@electrolux.com

We can assist with basic uninstallation and disposal service on the day of delivery.

Basic installation will be done on the delivery day. For special installation, our installer will contact you to arrange for an installation date

Basic installation will be done on the delivery day. For special installation, our installer will contact you to arrange for an installation date

No. Please refer to our user manual for operation of the machine

We can assist with the disposal service during the day of delivery.

Advanced installation requires skilled technicians to install and set up the appliance for use. This may include basic plumbing and electrical works to get the appliance functioning for use. However, advanced installation provided by Electrolux excludes any forms of carpentry alterations and electrical and plumbing modifications to existing setups and structures. Advanced installation services apply to built-in and freestanding dishwasher, hood, hob, built-in oven products. If you require further assistance, contact Electrolux care line +(65) 6727 3699 for more information.

No. This is a standard installation kit provided in the service.

As soon as your order is delivered, you may register for warranty online at https://register.electrolux.com.sg/register/?step=1

The warranty period of each product is different, please refer to the warranty policy on the website. For commercial use, the warranty period is half of the period compare to normal customers.

Please contact Electrolux Call Center at 1800-727-3699 or email customer-care.sin@electrolux.com for assistance.

T&C of Manufacturer Warranty can be viewed here

Once your product is delivered, we will automatically activate your warranty and store your warranty validity information. For more information, contact our Call Center on 1800-727-3699

Within your product's warranty period, Electrolux is responsible for any manufacturing defects with your product, including repairs and parts replacement subjected to terms and conditions. If we cannot fix it, we will replace it. Please contact us at 1800-727-3699 or email customer-care.sin@electrolux.com for assistance

Please contact us at customer-care.sin@electrolux.com for assistance

You are advised to inspect and examine the Product immediately upon receipt. If a Product is damaged or malfunctioning, we will repair it during the Warranty coverage, replace, or refund the purchase. Accessories and consumables which are not covered by the Warranty are not returnable, unless this is due to lack of conformity. We will arrange for pick-up of the product, spare parts or accessories in the case of return/ replacement. Please contact us at 1800-727-3699 and explain the issue, our team will assist with the next steps.

Please contact us at customer-care.sin@electrolux.com and explain the issue, our team will assist with the next steps.

We accept partial return on case by case basis. Please contact us at customer-care.sin@electrolux.com for assistance

The refund process is subjected to the bank processing time